- It is a process that structures work into Project Charters that clearly define the Business Opportunity, Project Goals and Potential Benefits that directly link to Strategic Critical Success Factors, Customer Value and Bottom Line results
- It is a formal, structured problem solving / problem prevention process that strives for perfection (3.4 Defects / Million opportunities to create a defect).
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Wednesday, January 14, 2009
What is Six Sigma from a Middle Management Perspective?
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