- This happened because the Japanese products offered better features at lower prices with excellent customer-care. The industry in USA and Europe got a terrible jolt and it took them some time to decipher the reasons for Japan's success.
- Motorola was one of the first organizations in USA to understand the secrets of Japan's success. They were facing a major threat in the field of electronic components and as a response they developed the Six Sigma approach to manage the quality and pricing of their products / services.
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Friday, February 6, 2009
Why did this happen?
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