It seems clear that if software development is a manufacturing process and a business process, then we may be able to apply Six Sigma to improve quality. Logically, if software development is not a manufacturing process or not a business process, then Six Sigma may not be a good fit.
Many people have lived and died by the belief that software development is just another form of manufacturing. Just look at all the attempts to realize the idea of a "software factory."
I keep saying that software development is fundamentally unlike a manufacturing process. If you are questioning everything (as you should be), then you must question that assertion, as well. If software development is unlike manufacturing, then what is it like?
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