Six Sigma projects typically address a business problem that keeps a process from producing optimal results in cost, quality, or delivery in the eyes of your customer. The following are the most frequent situations to look for:
- Prevalent complaints or negative survey responses from customers (poor quality, missed deadlines, high costs, etc.)
- Rework and manual intervention have become the norm
- Long cycle times and multiple hand-offs exist
- Output quality is unpredictable
- "Variety" is killing efficiency
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