- Define-Define the project goals and customer (internal and external) deliverables
- Measure-Measure the process to determine current performance; quantify the problem
- Analyze-Analyze and determine the root cause(s) of the defect or gap
- Improve- Improve the process by elimination defects of gaps
- Control-Control future process performance
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Thursday, February 19, 2009
Six Sigma Process Model: DMAIC
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